ServiceNow was struggling to gauge employee satisfaction around internal tools, so they launched their eSAT survey, aimed to get a better understanding on how to improve them.
The problem was, the survey completion rate was so low that the team was struggling to get the data they needed. I was brought in on the 3rd iteration of the survey to help improve completions rate. After auditing it, I realized the form needed a refresh on both its content and design.
ServiceNow management was struggling to understand employee satisfaction around internal tools so they launched their eSAT survey.
The problem was, the survey completion rate was so low, the team was struggling to get the data they needed. I was brought in on the 3rd iteration of the survey. After auditing it, I realized the form needed a refresh on both its content and design.
